{"id":40721,"date":"2026-04-28T09:34:55","date_gmt":"2026-04-28T13:34:55","guid":{"rendered":"https:\/\/urnesdepot.com\/terms-of-sale-and-shipping\/"},"modified":"2026-05-04T12:35:57","modified_gmt":"2026-05-04T16:35:57","slug":"terms-of-sale-and-shipping","status":"publish","type":"page","link":"https:\/\/urnesdepot.com\/en\/terms-of-sale-and-shipping\/","title":{"rendered":"Terms of Sale and Shipping"},"content":{"rendered":"\t\t
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Terms of Sale and Shipping<\/strong><\/h1>

<\/h2>

Refund Policy<\/strong><\/h2>

Urnes D\u00e9p\u00f4t ensures the complete satisfaction of its clientele.<\/p>

<\/h3>

Modifications, Returns, and Refunds<\/strong><\/h3>

\u2022 Any product that has been filled with ashes cannot be refunded or exchanged.<\/strong><\/p>

\u2022 Any product that has been personalized cannot be refunded or exchanged.<\/strong><\/p>

All clearance items are final sale and cannot be refunded or exchanged. Photos may be requested by email at info@urnesdepot.com<\/a> to confirm the condition and appearance of the urn before purchase. <\/strong><\/p>

If you need to cancel or modify an order shortly after placing it, please contact our customer service team as soon as possible at info@urnesdepot.com<\/a> or 1-855-760-2121. We will do our best to accommodate your request. <\/p>

To be eligible for a refund or exchange, you must contact our customer service team within 48 hours of receiving your order at info@urnesdepot.com<\/a> or 1-855-760-2121.<\/p>

<\/h3>

Custom-made products (handmade or personalized<\/strong>)<\/h3>

All custom-made products are non-refundable and cannot be cancelled. If you have any concerns, please contact our customer service team at info@urnesdepot.com<\/a> or 1-855-760-2121, and we will do our best to assist you. <\/p>

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Refunds<\/strong><\/h3>

Once the returned items have been received and inspected in store, Urnes D\u00e9p\u00f4t will refund the full amount of the returned products to the original payment method within two business days.<\/p>

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Shipping Policy \/ <\/strong>Shipping Times<\/strong><\/h2>

Funeral urns, keepsake urns, and cremation pendant<\/strong><\/h3>

Orders are typically shipped within 48 hours. Shipping times may vary depending on the personalization options requested. <\/p>

Fast Service<\/strong><\/h3>

To qualify for fast service, orders must be completed before 2:00 p.m. on business days only.<\/p>

Urnes D\u00e9p\u00f4t ships the same day, excluding weekends and public holidays.<\/p>

Pickup and delivery times are handled by the courier service and may vary accordingly.<\/strong><\/p>

Urnes D\u00e9p\u00f4t is not responsible for delays caused by:<\/p>